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Money Withdrawals FAQs
I requested a money withdrawal and I see the status "Rejected," what should I do?
I requested a money withdrawal and I see the status "Rejected," what should I do?
Updated over a week ago

When you see the status "Rejected" after requesting a money withdrawal, it could be due to one of the following errors:

  • The registered bank account number is incorrect.

  • The registered bank branch number is incorrect.

  • The account holder's name doesn’t match the name entered in dLocal Go.

  • The requested currency is incorrect (remember that you can only withdraw your money in the local currency of the country where your company is registered).

  • The bank you selected for withdrawing your money doesn’t match the one you provided in your dLocal Go account.

If you’re still experiencing issues with withdrawing your money after reviewing and correcting the error, please contact us through the chat on your platform so that we can assist you.

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