All Collections
Account Setting
FAQ
I couldn't finish the identity verification process, what should I do?
I couldn't finish the identity verification process, what should I do?
Updated over a week ago

To verify your identity and complete the account setup process, we’ll ask for a photo of your ID and take a validation selfie. If you weren’t able to complete the process successfully, follow these tips and try again:

ID:

  1. The photo must be of your national identity document (this does not include passport or driver's license).

  2. Make sure it’s legible: no scratches or shadows

  3. Make sure it’s your most recent document

Selfie shot:

  1. Find a place with good light

  2. Don’t wear glasses, hats or something that covers your face

  3. Keep a neutral expression

If you don’t have a good camera on your computer, you can verify your identity from your mobile, following the steps of the browser.

Did this answer your question?